Welcome to Orlando Travel Shop our new consumer site for Orlando Hotels (including unbeatable pricing on Universal Hotels) villas, townhomes, condominiums and car hire for 20 years we have been supplying the Travel Trade and now we are offering the same great range and pricing to the consumer.
Our sister site Orlando Attractions has been supplying consumers for 20 years and you can expect the same competitive pricing and service from us.
Our sister site Orlando Attractions has been supplying consumers for 20 years and you can expect the same competitive pricing and service from us.
YOUR CONTRACT IS WITH Travel House of America INC, trading as OrlandoTravelShop.com.
The following terms shall have the meanings set out below when used in these booking conditions:
‘We’, ‘Our’, ‘Us’ means Travel House of America INC, trading as OrlandoTravelShop.com.
‘Holiday’ means the holiday booked by you or any person on your behalf.
‘You’, ‘Your’ means all persons named on the booking.
YOUR HOLIDAY CONTRACT
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by United States Law, and the jurisdiction of the United States Courts.
YOUR HOLIDAY PRICE
When you make your booking you must pay a non-refundable deposit of: Accommodation: 10% per accommodation Car Hire: 10% per car hire
A higher deposit may be payable depending on particular arrangements booked. Full details of applicable payment will be given to you at time of booking. The balance of your holiday must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time your booking may be cancelled. In this case the cancellation charges set out in clause 6 ‘If You Cancel Your Holiday’ below will be payable.
IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of $30 USD / £25 GBP, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to departure date that the changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be amended after they have been confirmed and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received by us. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Number of Days Prior to Departure Cancellation Amount
When written confirmation is received as a % of total holiday price 56 days or more: Deposit 55 – 29 days: 50% 28 – 15 days: 70% 14 – 8 days: 90% Less than 7 days: 100%
IF WE CHANGE OR CANCEL YOUR HOLIDAY
Occasionally we may have to make changes to your travel arrangements and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure (see below) or the failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternate travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out below. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure within which notice of cancellation of major change is received by us or notified to you. Amount shown is per person (excluding infants).
More than 56 days: Nil 55 – 29 Days: $15 / £10 28 – 14 Days: $20 / £15 Less than 14 days: $25 / £20
The compensation we offer does not exclude you from claiming more if you are entitled to do so. FORCE MAJEURE: We regret that neither we nor the supplier of the services in question can accept responsibility or pay any compensation where the performance of contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. Circumstances amounting to’ force majeure’ include any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. Such events may include war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire flood, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside the control of ourselves or the supplier.
IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. Any verbal communications must be confirmed in writing to the airline/supplier as soon as possible. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. If your complaint is not resolved locally, please follow this up within 28 days of your return home by written email giving your booking reference and all relevant information. Please keep your email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
OUR LIABILITY TO YOU
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and Any relevant international convention, for example the Montreal Convention in respect of travel by air; the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
PASSPORT, VISA AND INNOCULATIONS
Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please check with your own doctor whether injections/inoculations are required for your chosen destination.
EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of the package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
INSURANCE
Please make sure you have adequate travel insurance. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it. You are entitled to a copy of your information held by us. If you would like to see this please contact us. [We may make a small charge for providing this to you].
JURISDICTION
All agreements between the traveller and us shall be governed by United States of America Law and within the exclusive jurisdiction of United States of America Courts.
DOCUMENTATION
Our responsibility is to provide all relevant documents via email. For advice on traveling abroad, go to your local Foreign and Commonwealth Office website, For information on health requirements, go to your local Department of Health website.
The following terms shall have the meanings set out below when used in these booking conditions:
‘We’, ‘Our’, ‘Us’ means Travel House of America INC, trading as OrlandoTravelShop.com.
‘Holiday’ means the holiday booked by you or any person on your behalf.
‘You’, ‘Your’ means all persons named on the booking.
YOUR HOLIDAY CONTRACT
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by United States Law, and the jurisdiction of the United States Courts.
YOUR HOLIDAY PRICE
When you make your booking you must pay a non-refundable deposit of: Accommodation: 10% per accommodation Car Hire: 10% per car hire
A higher deposit may be payable depending on particular arrangements booked. Full details of applicable payment will be given to you at time of booking. The balance of your holiday must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time your booking may be cancelled. In this case the cancellation charges set out in clause 6 ‘If You Cancel Your Holiday’ below will be payable.
IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of $30 USD / £25 GBP, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to departure date that the changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be amended after they have been confirmed and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received by us. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Number of Days Prior to Departure Cancellation Amount
When written confirmation is received as a % of total holiday price 56 days or more: Deposit 55 – 29 days: 50% 28 – 15 days: 70% 14 – 8 days: 90% Less than 7 days: 100%
IF WE CHANGE OR CANCEL YOUR HOLIDAY
Occasionally we may have to make changes to your travel arrangements and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure (see below) or the failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternate travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out below. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure within which notice of cancellation of major change is received by us or notified to you. Amount shown is per person (excluding infants).
More than 56 days: Nil 55 – 29 Days: $15 / £10 28 – 14 Days: $20 / £15 Less than 14 days: $25 / £20
The compensation we offer does not exclude you from claiming more if you are entitled to do so. FORCE MAJEURE: We regret that neither we nor the supplier of the services in question can accept responsibility or pay any compensation where the performance of contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. Circumstances amounting to’ force majeure’ include any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. Such events may include war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire flood, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside the control of ourselves or the supplier.
IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. Any verbal communications must be confirmed in writing to the airline/supplier as soon as possible. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. If your complaint is not resolved locally, please follow this up within 28 days of your return home by written email giving your booking reference and all relevant information. Please keep your email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
OUR LIABILITY TO YOU
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and Any relevant international convention, for example the Montreal Convention in respect of travel by air; the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
PASSPORT, VISA AND INNOCULATIONS
Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please check with your own doctor whether injections/inoculations are required for your chosen destination.
EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of the package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
INSURANCE
Please make sure you have adequate travel insurance. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it. You are entitled to a copy of your information held by us. If you would like to see this please contact us. [We may make a small charge for providing this to you].
JURISDICTION
All agreements between the traveller and us shall be governed by United States of America Law and within the exclusive jurisdiction of United States of America Courts.
DOCUMENTATION
Our responsibility is to provide all relevant documents via email. For advice on traveling abroad, go to your local Foreign and Commonwealth Office website, For information on health requirements, go to your local Department of Health website.
